Infrastructure and services improvements, in water and wastewater industry, are a must. Around the world, the water system’s issues (leakages, wastewater overflows, main breaks, etc.) depict issues in urgent need of investment. That’s were the widely discussed developments of Artificial Intelligence technologies come in. As part of Big Data Analytics and Machine Learning techniques, AI has slowly begun to appear in water and wastewater management applications. Xylem, once again pioneering, has already invested in the field by including new brands in its portfolio, staffed by Hydroinformatics Engineers. The new solutions that Xylem introduced are specialised robotic systems for condition control of the pipelines and artificial neural networks for reduction of the energy power consumption of wastewater treatment plants. All these solutions have economic and social benefits, since they help utilities and infrastructure owners reduce non-revenue water and sewer overflows, and avoid costly system upgrades.